FAQs
E&M Heating, Plumbing & Air Conditioning
Have an HVAC-related question? We have the answer. Check out these FAQs and give us a call today for more information!
What is the SEER Rating?
The SEER (seasonal energy efficiency ratio) is how the efficiency of your heating and cooling equipment is measured. The SEER is the amount of cooling your system will deliver per dollar spent on electricity, as compared to other systems. For example, a 3-ton unit may have a SEER efficiency rating of 13, 14, or 15. The higher the SEER, the more efficient the system will be. The SEER rating of any given unit can range anywhere from 13 to 21. If you're looking for reliable HVAC companies, make sure to contact E&M Heating, Plumbing & Air Conditioning today!Why is the SEER rating on the Energy Guide different than what my dealer quoted?
Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the same series indoor unit. The SEER rating of a system is based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the total rating. Reach out to us if you have further questions about heating or air conditioning.Why should I have regular (or preventive) maintenance? And how often should I have it performed?
Your heating and cooling systems work incredibly hard to perform their functions for your home every day. The constant stopping, starting, and continual operation can wear down any machine if the proper care and maintenance are delayed. However, by performing regular maintenance, you can maximize the lifecycle of your heating or cooling unit and guard against many common equipment failures. Preventive maintenance inspections performed regularly can uncover leaks, rust, rot, soot, frayed wires, and corroded electrical contacts. You should have maintenance completed on your system regularly to ensure maximum efficiency and prevent possible problems that may occur in the near future.What equipment requires regular (or preventive) maintenance?
Heat pumps and air conditioners require a professional tune-up twice a year, in the spring and fall. Inspections on boiler and furnace systems should include ductwork, pipes, dampers, valves, the chimney, registers, radiators, pumps, blowers, fuel lines, oil tank, and every part of the actual furnace and boiler. Meanwhile, heat pump and air conditioning unit inspections should also include inspections of the fan, compressor, indoor coils, outdoor coils, and refrigerant lines.Who should I reach out to if I need help troubleshooting a problem with my equipment?
As your local Trane dealer, E&M Heating, Plumbing & Air Conditioning is your troubleshooting expert and is glad to help you. In addition, Trane also provides a network of troubleshooting technicians at Trane Distribution centers across the country, which E&M Heating, Plumbing & Air Conditioning will utilize to address your concern. Should we encounter a situation that requires additional factory help, we will contact our factory-supported Service Manager(s) for assistance. Reach out to us today if you need a plumber or assistance with your heating equipment!What are the advantages of a programmable thermostat?
Since they are electronic, programmable thermostats are more accurate and efficient than thermostats that contain mercury. With programmable thermostats, you can control the temperature in your home at different times of day without ever touching your thermostat. This helps optimize both heating and air conditioning performance. Because everything is automatic, you will never forget to change the settings on your own.What type of filter should I use? And how often should I replace it?
Standard filters work to keep your system and its ductwork clean, but they don't really improve indoor air quality. To do that, you need a media air cleaner. The media filter rests between the main return duct and the blower cabinet and will improve dust and particle removal up to seven times that of a standard filter. However, upgrading to a pleated media filter will remove everything from dust to airborne viruses from the filtered air. Always choose a filter that matches your blower's capacity. For optimal efficiency and filtration, we recommend that you replace your disposable filters at least once a month. If you have washable filters, they should be cleaned once a month. Let us know if you have further questions about air conditioning filters!Why can't I find the correct size furnace filter at my local home improvement store for my Trane Brand Equipment?
Filters for your Trane unit are made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement Trane filters can only be purchased through a Trane dealer. These advanced filters support both cooling and heating performance in your system. However, keep in mind that some Trane filters are reusable and can be washed by hand in cold water.Where can I get parts for my Trane equipment?
As a Trane dealer, E&M Heating, Plumbing & Air Conditioning is the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability, and their team includes experienced professionals who can also assist when you need a plumber.What does my warranty cover?
Under the standard factory warranty, Trane covers parts that fail during the warranty period due to a defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet and is specific to the model numbers, serial numbers, and installation dates of your products. All Trane equipment that we install is registered with Trane Corporation to ensure your ten-year parts warranty. If you cannot find your warranty certificate, E&M Heating, Plumbing & Air Conditioning will also be able to provide you with that information. As a full-service team that includes experienced plumber support when needed, E&M Heating, Plumbing & Air Conditioning also offers a Total Comfort Plan, giving you a ten-year parts and labor warranty on your Trane equipment.








